itec group

Field Service Engineer

Brantford, ON N3T 5L9

Employment Type: Direct Hire Industry: Manufacturing Job Number: 8635

Job Description

itec has partnered with a leading provider of innovative OEM equipment solutions in their search for a Field Service Engineer.

Job Responsibilities:
  • Supervise and lead a team of Field Service Technicians in the installation, maintenance, and repair of OEM equipment at customer sites.
  • Plan and coordinate daily service activities to ensure efficient deployment of resources and timely completion of service requests.
  • Conduct performance evaluations, provide coaching, and mentorship to develop the skills and capabilities of the service team.
  • Manage service schedules and prioritize assignments based on customer needs and service level agreements (SLAs).
  • Collaborate with internal departments, including Engineering and Sales, to address technical issues, customer requirements, and service improvements.
  • Ensure compliance with safety standards, company policies, and procedures during service operations.
  • Prepare and review service reports, including documentation of work performed, parts used, and customer feedback.
  • Proven experience as a Field Service Supervisor or similar leadership role, preferably in the OEM equipment industry.
  • Strong technical background in troubleshooting of electrical and mechanical equipment.
  • Excellent leadership and people management skills with the ability to motivate and develop a team.
  • Customer-focused mindset with strong communication and interpersonal skills.
  • Ability to prioritize tasks, manage multiple projects, and adapt to changing priorities in a fast-paced environment.
  • Willingness to travel as needed and work flexible hours to accommodate customer requirements.
  • Bachelor's degree or diploma in Electrical Engineering or Mechanical Engineering.
If you are interested in learning more about this role or other Engineering and Advanced Manufacturing opportunities, then please apply online at or email

We are recruitment industry leaders committed to quality service, integrity, respect and equal opportunity.  Accommodation is available to all applicants upon request throughout our recruitment process. Please contact us at or 1-877-682-8889 x223 if you require accommodation.  We will work with all applicants to accommodate their accessibility needs.  By applying for this position you are consenting to receive electronic messages related to the consideration of employment through itec group and its clients.  Should you wish to stop receiving electronic communications at any time, simply let us know at

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About Brantford, ON

Ready to kickstart your career in the vibrant Brantford, Ontario area? Explore our job opportunities and discover the endless possibilities this charming city has to offer! Nestled along the Grand River and just a stone's throw away from the breathtaking Grand River Trail, Brantford boasts a perfect blend of small-town charm and big-city amenities. Immerse yourself in the rich history of this region, home to the famed Bell Homestead National Historic Site, and relish in the local culinary scene featuring must-try dishes like traditional poutine and butter tarts. Catch a show at the renowned Sanderson Centre for the Performing Arts or cheer on the Brantford Red Sox at Arnold Anderson Stadium. With a flourishing arts community, picturesque parks like Lorne Park, and numerous career opportunities in various industries, Brantford is the ideal place to grow both professionally and personally. Join us in embracing all that this thriving city has to offer!

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