We’re excited to share an opportunity for an existing vacancy as Technical Service & Warranty Specialist. The Technical Service & Warranty Specialist will be responsible for providing hands-on technical support to customers, dealers and internal teams while managing warranty claims from initial assessment through resolution.
This position is well suited to a technically strong professional who enjoys troubleshooting equipment, working directly with customers and coordinating practical solutions. The successful candidate will combine mechanical and technical knowledge with strong communication, documentation and customer service skills to ensure equipment issues are resolved efficiently and warranty claims are handled accurately and consistently.
Daily responsibilities may include but are not limited to:
Provide technical support to customers, dealers, field service personnel and internal teams.
Troubleshoot equipment issues by phone, email, video call and on-site when required.
Diagnose mechanical, electrical, hydraulic, pneumatic or controls-related problems using drawings, manuals and technical information.
Review warranty claims to determine validity, root cause and appropriate corrective action.
Coordinate warranty repairs, replacement parts, service visits and other customer support activities.
Maintain accurate records of warranty claims, technical issues, repair history and customer communication.
Work closely with engineering, quality, production, parts and service teams to resolve recurring equipment concerns.
Mandatory Requirements:
Minimum of 3 years of technical service, warranty, field service, maintenance or equipment support experience.
Strong mechanical and technical troubleshooting skills.
Experience supporting industrial equipment, agricultural equipment, mobile equipment, material-handling systems, automotive products or related machinery.
Ability to read and interpret technical drawings, schematics, manuals and specifications.
Experience investigating equipment failures and determining root cause.
Salary Range: $80,000–$95,000
If you are interested in learning more about the Technical Service & Warranty Specialist job opportunity, please submit your updated resume to rory@itecgroup.ca.
We are recruitment industry leaders committed to quality service, integrity, respect and equal opportunity. We pride ourselves on a personalized recruitment process driven by experienced professionals. We do not use AI in our recruitment decisions; each candidate is evaluated based on their unique experience, skills and fit for the role.
Accommodations are available to all applicants upon request throughout our recruitment process. Please contact us at admin@itecgroup.ca or 1-877-682-8889 x223 if you require accommodation. We will work with all applicants to accommodate their accessibility needs.
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